Someone will be available to assist you with your order Monday through Friday, 10 am — 5 pm Central time, excluding holidays.

Once the order is placed, it will be filled within 48 hours, excluding weekends and holidays. All orders placed during the weekend will be processed on Monday; orders placed during a holiday will be processed the next business day. Expedited orders placed before Noon Central time will be shipped before end of business that day. If placed after Noon Central time, the order will be shipped the following day. Occasionally, depending upon the product availability, processing may take longer and you will be contacted via email or phone if that is the case. All orders ship from Madison, Wisconsin; delivery time depends upon your selected method of shipment and delivery location.

You have various shipping methods available to you during the checkout process. You may select from Local Pickup, Ground, 2-Day, or Overnight. In order to help keep shipping costs down, we use a combination of FedEx and USPS.

What are your shipping rates?

Total Cost of Merchandise Per Shipping Address	Ground Shipping/Handling
Up to $12.00	$5.95
$12.01 to $25.00	$7.50
$25.01 to $35.00	$8.95
$35.01 to $45.00	$10.95
$45.01 to $65.00	$13.95
$65.01 to $95.00	$15.95
$95.01 to $125.00	$17.95
$125.01 to $150.00	$19.95
$150.01 to $200.00	$21.95
$200.01 and above	10% of total

2 business days will be $15.00 additional
1 business day will be $25.00 additional

Standard delivery is available on orders going to the contiguous United States only. Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges, or for items being shipped to Alaska or Hawaii. Please call for a quote.

You can expedite the shipping of your order. We process all orders as quickly as possible; however, unless you’ve chosen Overnight or 2-day delivery, we cannot guarantee that your package will be shipped before the 48 hours. Please keep in mind, someone will need to sign for the package. The cost of expediting your shipping depends on the method you select: 2 business days ($15.00 additional) or Overnight ($25.00 additional).

Yes. We will notify you via email when your order has been completed and is ready for pickup. Orders placed before Noon Central time will be available for pickup by 5:00 pm.

Gift certificates are the perfect solution for the friend, family member or business colleague when you aren’t sure what they might like! They may be purchased online, however, gift certificates purchased online may only be used for online sales. If you purchase the gift certificate while shopping in our store, it can be used either in the store or online.

Gift certificates are available in various increments, though they start $10.00. Simply click on Gift Certificate in the category listing. You may have the gift certificate sent directly to the gift recipient or directly to you.

We accept MasterCard, Visa, Discover, American Express and Gift Certificates. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be shipped. We will notify you via email with 24 hours (business days only) if we are unable to process your order for any reason.

Returns of year-round merchandise are accepted in new (unopened) condition, excluding food, within 21 days of purchase for a full refund. Holiday items are accepted in new (unopened) condition within 10 business days, and will not be accepted after the holiday for which they were purchased. All personalized items, food items, gift wrap fees, and shipping and handling fees are non-refundable. All returns must be accompanied by a copy of the receipt and return form included with your shipment. Failure to include these forms will result in a delay in the processing of your return.

Be sure to insure your products when returning them. We do not accept returns on food items or products that have been personalized or damaged unless notified prior to return.

Merchandise returned will be processed within 2 weeks of receipt. All orders will be refunded using the original method of payment.

Upon receipt of your order, please check everything over to be sure there are no problems. Should you have a problem, it must be reported within 5 business days and we will do our best to correct the problem as quickly as possible. You may contact us during customer service hours of 10 am — 5 pm Central, Monday through Friday, excluding holidays.

All orders include a receipt and a return form when shipped. When returning items, the receipt and completed return form should be sent back with your order. All items must be in new and unopened condition. If items are damaged when shipped to you, you must notify us within 5 business days of receipt. If an order is damaged in the return shipping, we cannot refund the price of the damaged items. Refunds will be for the purchase price, less the cost of shipping and gift-wrapping charges.

Yes, you may. To arrange an exchange, please contact us at (608) 233-5100 during customer service hours (10 am — 5 pm Central, Monday through Friday, excluding holidays).

Absolutely! You have several different options available to you for having a gift-wrapped. To see the options, click here. The staff at Sarah B. will determine the best method to wrap the gifts, depending upon the items selected. If you need a couple of gifts wrapped, please make notes in the Special Instructions section telling us which should be wrapped together or separately.

We will provide a complimentary Sarah B. gift card to accompany each item you wish to have gift-wrapped. Simply tell us what message you would like to include on the card and we will be sure this is sent with your gift.

No! We don’t appreciate when people do this to us, so we certainly won’t do it to you. All personal information you give to us is kept confidential and protected with the utmost care. We will not sell or disclose any information that identifies you to an unrelated third party without your prior consent.

We have done our best to accurately display all the colors of the products shown on our website. However, since the colors you see on the screen depend on your monitor, we cannot guarantee that your computer will display all products accurately.

Should you like to see the items before purchasing, and if you are able, you are welcome to visit our Hilldale Mall location in Madison, Wisconsin to see the items in person.

You may have invitations found on our website printed for a small fee. When adding the item to your shopping cart, you will have the option to purchase them blank or personalized.

If you decide you would like the invitations personalized, simply fill in the pertinent information, select your typestyle and quantity, and the printing staff at Sarah B. will determine the best layout for the information you’ve provided.

Please provide an additional 48 hours (business days only) for personalized orders to be completed and shipped.

If you are looking for a less formal invitation, you may view our products available for sale online and those are available for personalization, including as a wedding invitation since it is a matter of changing wording. However, the companies that we work with to provide more formal wedding suites are not currently available online, though we do hope to change that in the near future. Though this is the case, we do work with many couples via phone/email to make a selection from the wedding albums if the options have already been seen and chosen.

If you find an invitation in the store that you’d like us to print, we’d be happy to do that for you!

Invitations have a set-up fee of $20.00/item + $.50/page for black ink and $.75/page for colored ink, plus the cost of the paper. The set-up fee includes a proof, which is then emailed to you in a .pdf format.

*The .pdf will not include the design, but will show your typestyle and layout and is an opportunity for you to check for accuracy before your invitations are printed. Should you feel the need to see the text with the design, please contact us at the store with a fax number. **Please note that although there is a per piece fee shown here, when personalizing a box of invitations, the entire box will be printed.

Stationery is $6.00 per box to personalize and allows you to select from color or black ink. We do not send proofs for stationery items, so please check that you have spelled all names correctly.

Please note that  we keep the wording in the computer for at least a week, so if you need more invitations printed, just call and let us know.  If the same invitations are still available, we will print them for you without an additional setup fee, just the price per box for paper and printing. Should the same design not still be available, you will need to make a new selection and the aforementioned charges will apply.

If we have sufficient quantity of your selection in stock, we will print your order within 1-2 business days. Upon completion, we will then ship your order to you or you may pick it up at the store. Should you require a proof, please add additional time to the completion of your order. The proof will be sent to you via email usually within 24 hours (business days only) and will be text only to verify the accuracy. Upon your approval, the orders will be printed and shipped.

Currently, there is no additional charge for expediting your personalized order, however, if you are in a rush, please let us know and we will do our best to complete your order within 24 hours and ship it within 48 hours.

No, we try to accommodate everyone during our business hours, so when your schedule allows you to come in, please do!

Unfortunately, we are not able to let the albums leave the store. Generally, we only have one of each album, (although we have many albums) and since, especially during certain times of the year, it is not unusual to have several different couples looking at invitations simultaneously, we need to have all the albums available in the store. Also, in order to assist our customers with the intricacies of each invitation company, we prefer to be available to answer questions, assist with etiquette and help with the customer’s decision process.

This has become a very popular addition to wedding stationery in the last few years, as all of our lives are increasingly complicated and busy. For those getting married over holidays or during the summer, or for weddings where many people will have to travel (to a destination, or to your home town) it can be very helpful for your guests to know of your plans in advance. As most invitations are not mailed until 6-8 weeks before the wedding, that is often too late to send hotel and travel information.

Most people send them anywhere from 6-12 months before the wedding.

Generally, you should think about ordering your invitations 4-6 months before the wedding, however you may order them sooner if you know that the date, time, location, etc. will not change. Remember, you will need time for the order to arrive, and the envelopes to be addressed and stuffed. If you wait less than 4 months, you may feel rushed and inevitably, when rushing, mistakes are made.

Traditionally, wedding invitations are sent out six weeks before the wedding, but more commonly they are mailed 6-8 weeks before the big day.

We are happy to assist you with wording that fits you and your wedding. It is recommended that you know preferences regarding titles, spelling of names, dates, times, addresses and such. If your guests will need to select a meal, they may do so on the response card, and you will need to know what meals will be offered at the reception. Need a direction card or an extra insert? Don’t worry; we’ll help you put it all together!

While you may add a map to your invitation, we generally recommend that you provide written directions instead; it is often difficult to depict a large area on a small card for your guests to read while driving, but is easier for the guest to read concisely written instructions. Should you decide to provide a map, it is your responsibility to come up with the map to be used. Each company has their own requirements for the map and you should review the requirements for your map from the company you’ve selected your invitations. Due to the amount of work involved with a map, some companies have an artwork charge and Sarah B. has an additional $25 charge. However, we also have papers in stock that may be used to print your own map at home.

No. Most companies do not send out a printed sample with your information, although you may be able to get a blank sample or one it have previously printed, though this depends upon the company. We commonly recommend a proof, which is a mock-up of your invitation (wording, typestyle selected) that will be faxed to us in black and white. This gives you the opportunity to verify all information before your invitations are actually printed and make any necessary changes. Once you have approved the proof, we tell the company to go ahead and print. At that point, it is very costly to make changes. The customer is responsible for carefully reviewing the proof and determining if corrections or changes are necessary. Before approving the proof, you may also make other changes, such as quantity, typestyle or wording. More extensive changes may require another proof incur further charges.

Our wedding invitations take on average, about three weeks from start to finish, but depending on the company, complexity of design, time of year and other factors, may take anywhere from one to about six weeks. If you are in a hurry, we recommend you come in as soon as possible, let us know the timeframe with which you are working and we will do our best to accommodate you. Certain companies will better meet your time constraints than others.

We typically have the invitations sent to us at the store, as we check them for accuracy, quantity, and quality and to ensure no damage occurred during shipping before you are notified of their arrival. If you need them sent to you at another location, we require that you approve a proof of all parts of the invitation, so that there are no concerns of errors or changes needed. Most companies charge a “drop ship” fee, in addition to shipping, ranging from $2 to $10 for the order to be sent to a location other than our store. In addition, payment will be collected in full upon proof approval.

There is a wide range in costs for invitations, even within the same company. Costs depend on quantity needed, quality, color, paper selection, additional pieces needed, type of printing and how elaborate the design. We are pleased to assist you to find a beautiful invitation that fits within your budget.

People often set out to make their invitations, thinking they will save a lot of money. In fact, many hand-made invitations can be quite costly and time consuming, so it is not necessarily a way to save money. Keep an open mind when trying to save money, as we can often show you an invitation that will cost less if you purchase it printed than make it yourself. If you want to make invitations because you are particularly crafty or artistic and have the time available to do the work yourself, by all means, come on in! We carry the Envelopments, Marsupial, Green Paper Company and Paperology (formerly Rossler) lines of papers for you to mix and match for a truly personal and unique invitation. We can assist with ideas, paper selection, layering and wording. We also carry printable invitations in the store for those who want to print their own (or we can do it for you!), only need a small quantity and/or are in a time crunch.

If you find an invitation in the store that you’d like us to print, we’d be happy to do that for you! Invitations have a set-up fee of $20.00/item + $.50/page for black ink and $.75/page for colored ink, plus the cost of the paper. The set-up fee includes a proof. We keep the wording in the computer for at least a week, so if you need more invitations printed, just call and let us know.

Announcements Online

If you find an invitation in the store that you’d like us to print, we’d be happy to do that for you! Invitations have a set-up fee of $20.00/item + $.50/page for black ink and $.75/page for colored ink, plus the cost of the paper. The set-up fee includes a proof. We keep the wording in the computer for at least a week, so if you need more invitations printed, just call and let us know.

I’m having a baby in 6 weeks. Can I pick out my announcements in advance?

Can I get the envelopes in advance?

How long do birth announcements take?